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Allied has built its reputation on Value Added Distribution service,
providing a range of products and services which include training,
consultancy, installation, and both pre/post sales support to all our
customers. Our knowledgeable and experienced staff are able to provide both
effective and practical solutions, covering the needs of a wide range of
market sectors to help ensure the most beneficial returns on investment are
achieved.
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"I recently sought
support on a SmartLF Cx40 scanner. With some suppliers this normally
involves an unwanted string of emails or phone queues, poor suggestions and
generally a big headache.
So, just to commend Allied Image's customer support practices therefore. I
was called by your support engineer and was talked through the problem in
front of the computer until it was solved. Many thanks."
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Software Support
Allied provides full
software support for all the products we distribute. There are some
support calls that are genuine problems that must be referred to the software
manufacturer for resolution. Fixes are provided as a patch, update or
new release.
You can get support by calling us on
01604 670679 or
by emailing us at Email Support
Colortrac has a liberal upgrade policy so customers may freely download and
install new software and firmware updates.
We do ask that you register to make use of this facility. The
information will be used to help us better meet your product needs.
All information supplied is kept private and is not supplied to third
parties.
We may contact you with regard to your request for downloads and/or
information.
Please click on the
product menu on the left of this page to make use of this service.
You can access the
knowledge bases for answers and troubleshooting for products including
Motive and Cimmetry with the links below:
You can access
installation guide, user-guide, hints
& tips and troubleshooting information for Colortrac scanners from CopySmart Assist
and SmartLF
All-in-One SLFAssist. Both are available as online training or to
download. The online tools are available here:
Click here for
CopySmart Assist
Click here for
SmartLF Assist
You may
download these tools here:
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Andrew Bevan
Lecturer
Institute of Archaeology
University College
London
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Hardware Support
All new scanners come
with a two-year Return-to-Factory warranty. This gives you unlimited telephone and email support.
You may upgrade this in stages to a full on-site engineer visit warranty.
We offer
support, by manufacturer-trained staff, on Colortrac SmartLF scanners and
Mutoh DrafStation printers up to board-level changes. Other hardware products are maintained by a third-party
maintenance organisation that specialises in Colortrac Series 4 and Contex
scanners.
We offer a number of
support levels: return-to-factory, silver, gold & platinum. these
provide increasing levels of response.
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