Allied Images - Software & Hardware Support

Software & Hardware Support

Allied has built its reputation on Value Added Distribution service, providing a range of products and services which include training, consultancy, installation, and both pre/post sales support to all our customers. Our knowledgeable and experienced staff are able to provide both effective and practical solutions, covering the needs of a wide range of market sectors to help ensure the most beneficial returns on investment are achieved.

Software Support
Allied provides full software support for all the products we distribute. There are some support calls that are genuine problems that must be referred to the software manufacturer for resolution. Fixes are provided as a patch, update or new release.

You can get support by calling us on 01604 670679 or
by emailing us at Email Support

Colortrac has a liberal upgrade policy so customers may freely download and install new software and firmware updates. We do ask that you register to make use of this facility. The information will be used to help us better meet your product needs. All information supplied is kept private and is not supplied to third parties. We may contact you with regard to your request for downloads and/or information.

Please click on the product menu on the left of this page to make use of this service.

You can access the knowledge bases for answers and troubleshooting for products including Motive, Cimmetry and SCP with the links below:

M-Color	Motive knowledgebase
AutoVue	Cimmetry knowledgebase
Colorado/DaylightRIP	SCP knowledgebase

You can access hints & tips and troubleshooting information for Colortrac scanners from CopySmart CSAssist - supplied with version 1.3buildG2 and later - and SmartLF All-in-One SLFAssist. Both are available to download:

CopySmart CSAssist	CopySmart CSAssist v1.2 (30Mb download)
SmartLF All-in-One SLFAssist	SmartLF All-in-one SLFAssist v1.0 (11Mb download)

Hardware Support
All new scanners come with a two-year Return-to-Factory warranty. This gives you unlimited telephone and email support. You may upgrade this in stages to a full on-site engineer visit warranty.

We offer support, by manufacturer-trained staff, on Colortrac SmartLF scanners and Mutoh DrafStation printers up to board-level changes. Other hardware products are maintained by a third-party maintenance organisation that specialises in Colortrac Series 4 and Contex scanners.

We offer a number of support levels: return-to-factory, silver, gold & platinum. these provide increasing levels of response.

Service Level	Support provided
Platinum	On-Site engineer visit.
Gold	Swap out - Allied arrange for courier exchange of replacement scanner while under repair.
Silver	Priority RTF - Allied arranges courier to factory and priority repair.
Return-to-Factory	Customer returns scanner/printer to factory in original packaging at own cost. Scanner repaired on factory schedule.